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ಕರ್ನಾಟಕ ರಾಜ್ಯ ಅರಣ್ಯ ಕೈಗಾರಿಕಾ ನಿಗಮ ನಿಯಮಿತ
The Karnataka State Forest Industries Corporation Limited

The Karnataka State Forest Industries Corporation Limited

Government of Karnataka

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Citizen’s Charter

Vision: To be a world class organization in promoting sustainable use of forests and other natural resources.

Mission: Offer value added forest products and services to deliver greatest satisfactiontolargest number of people while ensuring the well-being of forests, wildlife and other natural resources.

Our Business Lines

Sustainable and systematic logging of forests without the aid of contractors is our main activity. We trade in round logs, cut sizes, pulpwood, fuelwood and furniture which are the byproducts of logging. For more details on our products and services.

Quality and service standards provided

Our work standard corresponds to the best in the logging and wood industry.

Following are our service standards:

Sl No.

Service or product

Timeline

Service standard

1

Logging work

Completed within 3 months from the date of taking over the coupe

Material removed, debris cleared and coupe site retuned

2

Pulpwood

Delivered to factory gate within one month of harvesting the produce

Debarked pulpwood above 3 inches in girth and 2 mt in length

3

Firewood

Retail sale on all working days and working hours

Dry firewood at notified rates

4

Round logs

To be started

Sale and delivery on the same day

5

Sawing of round logs

Service available at Dandeli only

Within 3 working days after the logs reach the mill premises

6

Sale of standard cut sizes in stock

To be started

On the same day

7

Manufacture of wood items

Only at Wood Yard

Delivery within 30 days after advance payment

 

Our policies and procedures

We make every effort to give the best value for your money and time. For more details on our policies.

 

How to access our products and services

Customers are invited to visit our Divisional Offices for consultation. It is strongly recommended that they personally see the materials and satisfy themselves before making any purchases. Booking of standard items of furniture, other products and services can be done on line using our e-commerce portal.

Customers’ rights and entitlements

Customers are entitled to get the promised products/services at the promised price and time to his/her/their satisfaction with supporting warranty/guarantee if any. 

Customer grievance redressal mechanism

KSFIC has a strong customer grievance redressal mechanism. The Executive Director in the Head Office will personally look into each complaint and ensures its resolution. The Regional Manager of KSFIC concerned will get in touch with you and resolve your grievance within 30 days from the date of lodging complaint. The Managing Director also reviews the customers’ grievances every month. If you are not satisfied with the redressal provided, you may send an email to the Managing Director after the initial 30 days period is over. He/she will also review the action taken and get back to you. If your grievance could not be redressed, you are eligible for refund as per our compensation/refund policy within 30 days of agreeing on refund.

How to lodge your complaint?

Within 24 hours of detecting deficiencies in the product or service of KSFIC, customers are requested to lodge their complaint on this portal.

How to track your complaint?

Each complaint lodged is immediately acknowledged and given a token number which you can use to track the action being taken.

If not complaint is not resolved, what is the legal recourse?

KSFIC will make every effort to resolve your grievance to your satisfaction. However, if you are not fully satisfied, you have the option of taking legal action under the Consumer Protection Act, 1986 and Rules, 1987.

Our expectations from the customers

We expect our customers to extend full cooperation to KSFIC authorities to get the best deals on business. We expect them to have a reasonable understanding of the industry standards before ventilating their grievances.